Frequently Asked Questions

Everything you need to know about your Mondaine experience.

What is the standard shipping timeframe for orders?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery arriving between 5 to 7 business days depending on your location.

How can I track the status of my shipment?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to monitor your package's journey in real-time.

What is Mondaine's return and exchange policy?

We accept returns and exchanges within 30 days of delivery, provided the items are in their original condition with all tags attached. Please visit our Returns Portal to start a request.

Are your products ethically sourced?

Sustainability is at our core. Mondaine partners with certified manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I ensure I am ordering the correct size?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.